FAQ // RETURNS

We are an independently owned business run by a small team. If your unsure about something or your question isn't answered below, simply shoot us an email at info@prettyrad.com.au and we will get back to you ASAP!

Delivery times & pricing

We offer FREE EXPRESS shipping with all domestic orders over $99.99, otherwise it will cost a flat rate* of $10! To get a delivery estimate please visit the Australia Post postage calcucator (link below) and enter the postcode of our distribution centre (2444) then your postcode to get an estimate!

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times

Most orders placed before 1pm are posted the same day, however please allow up to 2 business days. Please note this does not include weekends or public holidays.

International shipping

We ship internationally to the US, Canada, and selcted EU countires. Shipping is a flat rate of $35 and the same returns policy apply as for domestic orders (posted back within 7 days for a refund, 14 for credit). We also ship to New Zealand for a flat rate of $15.

What if i'm not home when my parcel is delivered?

If you do not select SIGNATURE ON DELIVERY and no one is home at time of delivery and the driver deems the area safe to leave, the parcel will automatically be left in a safe location at the address. Places to check are in the letterbox and around the front of your home. If you live in an apartment building please also check with your concierge or building management.

We highly recommend selecting the SIGNATURE ON DELIVERY option at checkout! In cases where S.O.D is not selected and delivery shows as successful, Pretty Rad Store and the Shipping Carrier are removed of all responsibility, as the buyer has opted for a non-secure delivery method.

Returns

We understand shopping online can sometimes be tricky! Which is why we offer a 7 day return policy**. Simply send us an email at info@prettyrad.com.au quoting your order number and reason for return, then we will get back to you shortly with return instructions.

The item does not have to arrive back with us within 7 days but it does need to be posted with in 7 days of receiving to qualify for a refund. Once we receive the item back in it's original condition* we will process your return within 48 hours! Once it has been processed you will receive a refund (minus the shipping cost) within 1-5 days depending on your financial institution.

If you return your item between 7 and 14 days, we will still happily provide a store credit as long as the item returned is still in its original condition.

You can return in store, or otherwise you will have to unfortunately cover the return postage costs. We highly recommend you use a trackable service to return the item so you can ensure it reaches us. Please note that we do not accept responsibility for items that are lost or damaged in transit when being returned to us.

* Item must be in it's original condition. Packing cannot be damaged, tags must be attached and it must be un-washed and un-worn. We cannot accept returns of swimwear or underwear due to hygiene reasons. We will not accept returns of sale items unless faulty.

** Exchange and refund periods start from the day of delivery. These rules are subject to ACCC consumer laws and do not apply should your item not meet the consumer guarantee's.

Exchanges

We offer a 14 day exchange period. If you would like to exchange for another style or size, simply jump online and purchase the item, that way its guaranteed and we can post it to you straight away. 

Then simply email info@prettyrad.com.au quoting your original order number and the new order number, and return details will be provided so you can post back the original item. Once received back in original condition with tags attached, a refund will be processed within 24-48 hours.

Please note you are responsible for shipping costs of returning the item.

Faulty items

In the highly un-likely event that you receive your item damaged or faulty, please contact info@prettyrad.com.au within 48hrs of receiving the item and we will resolve the issue as soon as possible. Please note that under no circumstance are we required to provide a refund until we have received the item back and have assessed the fault. If the item is in fact faulty, subject to Australian consumer law we will provide a full refund or replacement and reimbursement for postage back to us.

Pre-Order items

Items available for pre-order will be dispatched as soon as possible after the expected delivery date. Orders will not be refunded due to any delays from suppliers outside of our control.

In the case that multiple items have been ordered along with the pre-order item, all items will be shipped together once the pre-order has been received into the warehouse. We are unable to split orders.

Delivery Delays

Once your order has left our distribution centre it is in the hands of the delivery company. Any delays caused by Australia Post are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by Australia Post, and may vary depending on locations.