Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@prettyrad.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@prettyrad.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@prettyrad.com.au.

Returns, Exchanges & Store Credit Policy

At Pretty Rad Store, we are happy to offer exchanges or store credit in the form of a gift voucher lasting up to 3 years for eligible items. Please note that we do not offer refunds for change of mind or incorrect fit only exchange/gift vouchers.

Please review the following conditions before making your purchase:

Exchanges & Store Credit: Items can be exchanged or returned for store credit within 14 days of purchase. Store credit will be issued as a gift voucher, valid for 3 years.

Refunds: We do not offer refunds for change of mind or incorrect fit. Refunds will only be issued if the item is deemed faulty by the supplier, in accordance with Australian Consumer Law (ACL). In all other cases, a store credit will be provided.

Condition of Items: To be eligible for an exchange or store credit, items must be returned in their original condition, unworn, and with tags still attached.

Faulty Items

In the unlikely event that you receive a damaged or faulty item, please contact us at info@prettyrad.com.au within 48 hours of receiving the item. We will resolve the issue as quickly as possible. Please note, we cannot issue a refund until the item has been returned and assessed. If the item is deemed faulty, we will provide a full refund or replacement, along with reimbursement for postage costs.

Pre-Order Items

Items available for pre-order will be dispatched as soon as possible after the expected delivery date. We cannot offer refunds for delays caused by suppliers outside of our control.

If you have ordered multiple items, all items will be shipped together once the pre-order item has arrived in our warehouse. We are unable to split orders.

Delivery Delays

Once your order has left our distribution centre, it is in the hands of the delivery company. Any delays caused by Australia Post are outside our control. Please note that shipping times provided by Australia Post are estimates and may vary depending on your location.

Delivery Times & Pricing

Free Shipping: We offer free standard shipping for all domestic orders over $149.99.

Flat Rate: For orders under $149.99, standard shipping costs $9.99, and express shipping costs $14.99.

To get an estimated delivery time, please use the Australia Post postage calculator here, using the postcode of our distribution centre (2444) and your own postcode.

Free Shipping Return Clause

We provide free standard shipping for orders over $150. However, if you need to return an item for an exchange, a $10 flat fee will apply for the original shipment. Additionally, you will be responsible for the cost of returning the item to us. Please ensure you have your tracking number available when returning items.

Most orders placed before 1 pm are dispatched the same day, but please allow up to 2 business days for processing. Please note this does not include weekends or public holidays.

International Shipping

We ship internationally to the US, Canada, and selected EU countries. Shipping costs $35, and the same return policy applies as for domestic orders (items must be posted back within 7 days for a refund, 14 days for store credit). We also ship to New Zealand for a flat rate of $15.

Theft of Delivered Packages

We are not responsible for any theft that occurs if a third-party provider places your package in a safe location or mailbox and it is later stolen.

To avoid this, we highly recommend selecting Signature on Delivery at checkout. If you choose not to, and the delivery is marked as complete, Pretty Rad Store and the shipping carrier are no longer responsible for the package, as the buyer opted for a non-secure delivery method.

Need Assistance?
We are a small, independently owned business. If you have any questions or need assistance, don’t hesitate to email us at info@prettyrad.com.au and we’ll get back to you as soon as possible.